Cancellation & Refund Policy

1. Overview of Services

RewindGit (operated by RewindGit Operations) is a Software-as-a-Service (SaaS) platform that provides automated AI-assisted software repository generation, realistic commit history creation, and developer portfolio tools. Transactions on this website are processed in Indian Rupees (INR) via our authorized payment partner, Razorpay.

2. Cancellation Policy

• One-Time Credit Packs: Once a credit pack order is successfully placed and the credits have been credited to your account dashboard, the order cannot be cancelled if any of those credits have already been utilized to generate repositories.
• Unused Credit Orders: If you purchased credits by mistake and have not initiated any project generation, you may request a cancellation and full refund within 7 days of the transaction date.
• Recurring Subscriptions: If you are on an active recurring subscription, you can cancel your subscription at any time directly through your User Dashboard > Settings. Upon cancellation, your subscription will remain active until the end of the current billing cycle, and no further renewals will be billed.

3. Refund Eligibility & Criteria

We want you to be completely satisfied with RewindGit. You are eligible for a refund in the following circumstances:

4. Non-Refundable Situations

Refunds will not be granted under the following conditions:

• Credits that have already been consumed to successfully generate, test, and push code repositories to your GitHub account.
• Refund requests submitted after 7 days from the transaction date for unused credit packs.
• Accounts suspended or terminated due to intentional violation of our Terms of Service (e.g., abusive automated attacks, fraudulent chargeback schemes).

5. Refund Processing Timeline

All refund requests are reviewed and initiated by our team within 24 to 48 business hours of receipt.

Once initiated, the refund is processed through our payment gateway (Razorpay) back to the original payment method (UPI, Credit Card, Debit Card, Net Banking, or Wallet).

Standard Banking Turnaround Time: 5 to 7 business working days for the credit to reflect in your bank account or card statement, depending on your issuing bank.

6. How to Request a Refund

To request a cancellation or refund, please submit a request to our support team with the following details:

• Your Registered Email Address & GitHub Username
• Razorpay Payment ID (starts with pay_...) or Order ID
• Transaction Date and Amount Paid (INR)
• Reason for the cancellation/refund request

Send your request to: support@rewindgit.com or refunds@rewindgit.com.

7. Contact Information

For any queries or escalations regarding cancellations and refunds, contact: